Can I see a mock-up of my ring design Yes! We will send you a mockup image of the ring before we start casting. At this point you can request any changes you want or give your approval to start casting. If you'd like to see a mock-up before ordering, please just contact us and we can work with you.
How close will my ring be to the mock-up? We use some of the most accurate manufacturing techology available today to produce your ring. Our machines are accurate down to about 1/3 of a millimeter.
What if I am not satisfied with my product? Please contact us if you are not satified with your ring. We accept returns and replacements for manufacturing errors and quality defects.
Are the rings standard fit or comfort fit? Most of our rings come with a comfort fit profile at no extra cost. Rings with a flat inner profile will mention that in the description. If you desire a comfort fit profile on a specific ring please leave a message with your order and we can accommodate.
What does 'Ring Width' mean? If you were to lay your ring flat on a table, the 'ring width' is how tall it would be, usually measured in millimeters (mm).
Can my ring be resized? Our precious metal rings are solid metal, so depending on the design you have made, a jeweler may be able to resize the ring up or down 1-2 sizes.
What is the purity of the gold rings (karats)? Our gold rings are made with 14K gold. We can also cast in 10k or 18k, please contact us for more details.
What is the delivery and shipping time? The standard processing time is 3-4 weeks. We can do rush orders which finish in about 2 weeks. Please reach out to us if you have a deadline and we can work with you.
Is it possible for more customizations? If you would like more complicated customizations, then we can connect you with one of our jewelry designers. Contact us for more information.
Is it possible to partner with you on my social media platform? If you are interested in promoting our products on your social media platform, please contact us.